- Faster support: Spare parts availability from the local stock at Ulyanovsk MT
- World-class spindle service: 96 % spindle availability
- New service prices: All-inclusive price instead of travel costs and best-price guarantee on all spare parts
- DMG MORI Service Plus: reliable production with our protection shield for maximum machine availability.
The LifeCycle services are one of DMG MORI’s most important pillars of its strategy for the future. Already in 2016, DMG MORI pledged a clear commitment to their customers with its “Customer First 1.0” and five service promises. “Customer First 2.0” now expands this service commitment. In the area of service, the intensive increase in personnel has increased the availability and quality of the field service.
Core element of sustainable differentiation
“Service is one of the extremely sensitive touchpoints”, Dr. Maurice Eschweiler of the Executive Board of Industrial Services of DMG MORI AKTIENGESELLSCHAFT reports. That is why we listened carefully to what the customers said and initiated “Customer First” as a targeted action to improve service for the long term – real as well as digital.
With “Customer First 2.0”, DMG MORI has started the comprehensive second phase of its service campaign. The availability of service and the option of digitalisation have also come to the fore.