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my DMG MORI Customer Portal


The new customer portal – Your Online Service Manager

The new free of charge customer portal my DMG MORI provides fast, direct contact, independent of the machine, to the DMG MORI service experts, including a status overview of ongoing activities and access to all documents.


Rid your company of ineffective paper management and save paper as a raw material simultaneously.

my DMG MORI: The new customer portal

my DMG MORI – Your Online Service Manager


Faster help thanks to online service requests

More Service
  • No waiting: Simple online description of the problem
  • Prepopulated service requests: Include machine details, photos or videos
  • Immediate processing: The “correct” service expert prioritizes the request


Live status and all documents digitally available

More Knowledge
  • Complete machine history: All events related to the machine can be systematically called up
  • All documents are digital: Library for technical and commercial documents available
  • Real-time access to the process status: More transparency for service and spare part requests


Available on CELOS, mobile devices and PCs

More Availability
  • Free access 24/7: From anywhere at any time
  • On every device: Computer, smartphone or via CELOS
  • Your portal, your rules: The customer determines who sees what


The features at a glance

  • Machine details: All important details about your machine
  • New service requests: Online service requests with photos & videos
  • Order details: Track & trace the current satus of your requests at any time

Download on the App Store

Download on Google Play

Please note that for use an initial registration on is required.