DMG MORI SERVICE

Remote Service & Digital Maintenance – Rapid remote support and intelligent machine maintenance.

  • Reduce machine downtimes on a remote basis using NETservice
  • Fast troubleshooting thanks to visual support from the SERVICEcamera
  • Cross-manufacturer maintenance and servicing with WERKBLiQ​​​​​​​
NETSERVICE

Your access to the digital service

NETservice has been developed specially by DMG MORI to meet the exacting requirements of customers in the machine tool industry and enables remote communication with DMG MORI SERVICE. The key advantages include the multi-user conference, maximum data security and the optional plug-and-play connection of the DMG MORI SERVICEcamera.

NETservice is preinstalled on all IoTconnectors and is therefore a key component of the most recent generation of DMG MORI machines. Customers with existing machines do, of course, have the option of retrofitting the IoTconnector using the Retrofit Kit.

NETservice
SERVICEcamera​​​​​​​
IoTconnector & RETROFIT-KIT​​​​​​​

NETservice

Reduce machine downtime on a remote basis

  • Operators, hotliners, service technicians and experts work together and communicate thanks to the multi-user conference
  • Transparency ensured by logging all service activities
  • Direct installation of document updates possible
  • Optional connection to the SERVICEcamera

Prerequisite: IoTconnector​​​​​​​

SERVICEcamera​​​​​​​

Remote service visual support 

  • Livestream from the machine directly to the DMG MORI hotliner for higher resolution rates
  • Plug-and-play connection without pre-configuration between the SERVICEcamera and NETservice using the IoTconnector
  • Fast and secure 5G Wi-Fi transfer
  • Splash-proof housing
  • Integrated lighting and laser pointer
  • Photo and video storage on the SERVICEcamera and IoTconnector for use later  

IoTconnector & RETROFIT-KIT​​​​​​​

Secure networking of DMG MORI machines

  • Interfaces, such as OPC-UA, MTconnect and MQTT, enable data exchange between the IoTconnector, applications and IoT platforms
  • Protection against external attacks with an integrated firewall and virus blocker with automatic updates
  • Simple retrofitting for existing DMG MORI machines
  • Basis for future applications
MONITORING & SERVICE PACKAGE

To get you started with digitisation easily, DMG MORI provides four products for networking, direct remote service and monitoring of your DMG MORI machine which are designed to work well together.

  • IoTconnector & Retrofit Kit
    Secure connectivity, basis for future applications and simple retrofitting for DMG MORI machines
  • NETservice & SERVICEcamera
    Reduce downtimes with the new remote service
  • MESSENGER
    Current status of all networked machines and devices
  • PRODUCTION COCKPIT
    All information that is relevant to production at a glance
WERKBLiQ

Intelligent maintenance and service management

As a DMG MORI Group company, the cross-manufacturer maintenance platform WERKBLiQ connects everyone involved in the service and maintenance process, thus increasing machine availability and allowing you to manage service resources more efficiently.

Highlights

  • Increases process speeds
  • Individualisation and location-independent access
  • Ensures best-possible level of machine availability
  • Easy to commission service technicians
  • Complete documentation for all machines
  • Optimisation of planning for resources, deadlines and routes
For machine operators
For service partners
For manufacturers

For machine operators

Highlights

  • Secure and complete documentation of the digital machine log
  • Fast commissioning of technicians directly from the machine
  • Increase in machine availability thanks to compliance with maintenance

For service partners

Highlights

  • On-site documentation of all services on the mobile app
  • Fast order generation and processing
  • Creation of service reports and invoices in just a few clicks
  • Optimisation of resources, as well as operational planning and route planning

For manufacturers

Highlights

  • Digital machine file including service logs on an open platform
  • Improvement management of in-house and external service technicians
  • Modern CRM system for optimised customer management
  • Exchange of specialist knowledge

Our highlights for your company

Logbook
Internal order
Maintenance
Library & reports
Analyses

Logbook

A logbook without secrets 

Every disruption, repair or alteration is digitally documented and archived. The chronologically maintained entries can be updated in real time and viewed by all authorized employees.

  • Data acquisition by machine worker
  • User-friendly input mask
  • Individual configuration of your tiles: adapt texts and icons
  • Simple documentation of complex activities

Internal order

Efficient management of the internal service team

The vision to report incidents or irregularities directly to internal maintenance becomes reality with WERKBLiQ. The maintenance colleagues receive the concerns from production only via one channel and prioritize, schedule, finish and document them with just a few clicks.

  • Ticket system for your internal maintenance
  • Send orders directly from the machine
  • Automatic transmission of machine data
  • Planning of emergency services and insight into the order status

Maintenance

Maintaining has never been so easy

Calendar overviews with clever filter functions ensure a perfect overview. Color scheme makes overdue maintenance directly visible. In addition to the automatic reminders you decide when and how to maintain - regardless of whether according to manufacturer specifications or own experience.

  • Calendar overview of all maintenance events
  • Schedule maintenance intervals according to times or parameters
  • Automatic creation of recurring maintenance orders
  • Deposit of simple checklists for secure processing

Library & reports

Finding instead of searching

In your personal, structured and paperless storage you have all relevant documents such as manuals, reports and much more in a central place. With the help of intelligent search and filter functions, you can find the documents you need in no time at all.

  • Structured, paperless storage of all documents
  • No limit thanks to cloud databases
  • Percentage display of service status
  • Complete service reports directly at the customer

Analyses

All KPIs in view

In the WERKBLiQ analyses complex key figures from different sources come together and are structured in clear dashboards for you. One look is enough to get an impression of the relevant KPIs.

  • Detailed analysis of KPIs
  • Predictive maintenance
  • Make better decisions
  • Recognize and implement optimization potential sooner
CELOS APPS – SERVICE 

CELOS Service APPs provide you with targeted troubleshooting support and intelligent machine maintenance.

Videos
DMG MORI NETservice: The new benchmark for remote services in the machine tool industry
WERKBLiQ in 2 minutes
Overview

An overview of Integrated Digitization

Find out more about DMG MORI products and solutions for ongoing digitization– from the planning and preparation stages right through to manufacturing, monitoring and service.

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